Pink Pink Wine Shop Hong Kong

Customer Service

  • Fine Package

All products purchased in pinkpinkwine.com will be packed with exquisite wine box. In order to ensure secure delivery, further package with bubble wrap will be added.

  • Free Delivery 

At Pink Pink Wine, we are happy to offer FREE delivery (single location only) for purchases over HK$300. Orders under HK$300 will be subjected to a shipping fee of HK$40.

It will take 3 days to deliver upon confirmed order and Customer can choose their preferred delivery timeslot.

Delivery service is limited to Hong Kong, Kowloon and New Territories commercial and residential addresses only. Delivery is not available to outlying islands, restricted areas, hotel guest rooms, ports or marinas. For more info, please view terms & conditions.

  • Secure Payment

We accept online credit card payment by Visa, Mastercard, and American Express. All product prices listed are in HK dollars.

  • Return & Refund Policy 

In order to provide you with the best possible online shopping experience, we offer return or refund of faulty or damaged item. Please kindly do the followings:

Please kindly note it is the receiver's responsibility to check the condition of any goods received at the time of delivery.

In the event that you would like to claim a refund or return, you must notify us by email info@pinkpinkwine.com within 7 days of accepting delivery of the item. We will not process claims for goods received as faulty or damaged items after this period of time or without following the return instruction indicated in the reply email after your email notification.

Refund is only available when valid original receipt is provided and refund guarantee will only be applicable on goods below $500 (per bottle) wine or less than 10 years old.

Refund will be credited into Customer's credit card account within 2 weeks upon confirmation.

We do not provide return and refund service except for faulty and damaged items. In the event of any failure to return any goods to us, we shall have the right to charge any costs of recovery of the goods.

  • Wine Lounge Booking 

We provide top-of-the-town venue for private or corporate events. Pink Pink Wine’s wine lounge booking shall be made 14 days in advance.

  • Customer Service

If you have further questions, you can contact crystal.chan@pinkpinkwine.com. Our team is always ready and happy to serve you.